Right Hand Man’s IT Turnaround with Technotic
Right Hand Man
Owner: Richard Neunzerling
Overview
Right Hand Man is a busy Auckland-based marketing agency juggling multiple clients, tight deadlines, and a mountain of digital files. Like most businesses, they are flat-out doing what they do best — and IT quietly works away into the background.
It’s a pretty common story: IT gets ignored while it works…and then it doesn’t.
When little tech issues started piling up and questions around data security came to the surface, the team decided it was time to get on the front foot. They didn’t just want problems fixed — they wanted a streamlined setup they could rely on.
That’s when they got in touch with Technotic.
The Challenge
Right Hand Man wasn't dealing with a major IT disaster - just a handful of small everyday issues that were slowly adding up, including:
Relying on systems that weren’t optimised for cloud-based workflows
Uncertainty around data security and backups
No clear IT plan (making it hard to know what needed fixing or upgrading)
Reactive problem-solving, rather than proactive planning
In this case, it wasn’t about overhauling everything — it was about bringing some structure to their setup, improving security, and getting things running more smoothly behind the scenes.
The Technotic Solution
Technotic came on board as a trusted partner. Not just to fix things, but to take a step back, look at the full IT setup, and make sure Right Hand Man’s IT was working for the business, not against it.
Here’s what Technotic delivered:
A clean, secure move to the cloud, giving the team better access and safer storage
System audits and tidy-ups, removing clutter and reducing potential risks
Improved cyber security, with strong protections in place for internal systems and client data
Ongoing support, so the team can focus on creative work knowing someone’s watching their tech
The Outcome
With Technotic’s support, Right Hand Man now has an IT setup that runs smoothly in the background, quietly supporting the day-to-day without getting in the way.
Stronger cyber security – their systems are now locked down with the right protections in place, keeping both internal files and client data safe
Cloud-based workflows – the team can now work from anywhere with confidence, knowing everything’s backed up, accessible, and secure
Cleaner systems – less clutter means better organisation, faster access to what they need, and fewer time-wasting tech hiccups
Confidence – the biggest shift? Peace of mind. They know there’s a trusted partner watching their tech, so they can get on with doing great work for their clients
Feedback from Richard
“I’ll put my hand up… in the past we’ve only called IT people when something has gone wrong! But we’re glad we finally have a robust structure and quality support in place. Mark made the process surprisingly easy and we love the way he explains things in a language we understand. He also listened carefully to how we operate and tailored a solution that fits us exactly. Our IT now? It’s like night and day.”
— Richard, Owner of Right Hand Man