Frequently Asked Questions
Got questions? We’re here to make IT simple.
Here are some common questions we get from businesses considering managed IT services.
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Managed IT services mean we take care of your day-to-day technology needs – from keeping your computers secure and up-to-date, to providing fast support when something goes wrong. With Technotic, it’s like having your own IT department, without the cost of hiring one full-time.
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Unlike some companies that just fix issues when they arise, we take a proactive, long-term approach. We look at your whole system from the start, set it up properly, monitor it 24/7, and aim to prevent problems before they happen. Our goal is for your IT to run smoothly – not to profit from things breaking down.
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We specialise in helping small to medium-sized businesses, typically anywhere from 4-5 staff up to teams of 20+. Our flexible services can scale up or down depending on your needs.
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We’re based in Drury, Auckland and proudly service businesses across South Auckland, including Papakura, Takanini, Manurewa, Manukau, Ramarama, Pukekohe, Waiuku, Pokeno, and Tuakau (within a 20km radius).
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We prioritise issues based on their urgency.
Critical problems (like a server down or a cybersecurity breach) are responded to immediately. Other smaller issues are scheduled promptly depending on their impact, based on clear service level agreements (SLAs) – so you’re never left wondering when you’ll hear back.
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Nope! With our managed service contracts, you get unlimited support for your team during standard business hours (9am–5pm). There are no hidden costs or nasty surprises.
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Yes, absolutely. We can source and supply all the IT equipment you need – from laptops and desktops to servers, networking gear, and software licences.
Because we're independent, we recommend the solutions that best fit your business, not what benefits us.
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We’re flexible.
Part of our onboarding includes a discovery audit where we review your current setup. If it’s solid, we’ll work with it. If there are risks or inefficiencies, we’ll give honest advice on how to fix or improve things in a way that suits your budget and goals.
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We include a full business-grade cybersecurity stack in our services.
We proactively monitor your systems, keep everything updated, and respond immediately to any threats. We also offer staff cybersecurity awareness training to help protect your business from human error – which is one of the biggest risks today.
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Yes.
We manage cloud email, file storage, and daily backups to secure New Zealand data centres. Your Microsoft 365 accounts, OneDrive, Teams, and SharePoint are all safely backed up, giving you peace of mind that your business data is protected and recoverable if disaster strikes.
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Our contracts are designed to scale with you.
If you hire new staff, need new equipment, or want to add services, it’s easy to adjust your support package without starting over.
We’re here to grow with your business, not hold you back with rigid contracts.
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Our managed services are priced per seat (user), starting from $150–$200 per month depending on your setup. That covers everything from proactive monitoring to unlimited support, cybersecurity, backups, advice, and more. We also offer flexible options for ad hoc support, project work, and hardware supply if you just need help here and there.
Ready for IT That Just Works?
If you’re ready for IT support that’s proactive, reliable, and truly cares about your business success, let’s talk.