We’re making it easier to get help from Technotic.
We’re making it easier to get help from Technotic, and easier to see what’s happening once you’ve asked for it.
The new Technotic Support Portal gives our customers one place to request support, track existing requests, communicate with our team, and access our premium Knowledge Base.
Request support with the right information
When you submit a support request through the portal, you’ll be guided through providing the details our technicians need to understand what’s happening.
Having the right information from the beginning reduces unnecessary back-and-forth and helps our team get to work on your request sooner.
See what’s happening with your request
Once your request has been submitted, it doesn’t disappear into an inbox.
Through the Support Portal, you can see and manage your requests in real time, including:
The current status of your request
Which Technotic technician is assigned
Communications and updates relating to the request
Your current and previous support requests
If something changes or you remember another important detail, you can add further information directly to the request. And if you need an update, you can easily request one through the portal.
Better visibility for your organisation
For company managers, the portal provides a broader view of the support Technotic is providing across your organisation.
Rather than only seeing the requests you’ve personally submitted, authorised managers can see support requests raised by their team, their current status, and historical requests.
This provides a much clearer picture of the IT issues affecting your organisation and the support being provided by Technotic.
Help when you need it
The Support Portal also gives customers access to our premium Knowledge Base, containing helpful guides and information for common IT questions and tasks.
Sometimes you just need a quick answer. When you do need our team, submitting a request through the portal helps make sure we have the information needed to assist you.
Your new first stop for IT support
We encourage Technotic customers to make the Technotic Support Portal their first port of call whenever they need IT assistance.
Access the Technotic Support Portal here
We know that changing the way you request support can take a little getting used to. The portal isn't about putting a barrier between you and our team. It gives you a better way to reach us, better visibility over what's happening, and helps us provide the right support from the start.
Frequently Asked Questions
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Yes, you absolutely can continue to email Support@Technotic.co.nz. We’re not removing any of our existing support pathways - we’re just introducing a better one!
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We have our 0800 443 443 hotline for any time you have something that needs doing immediately.
Good examples of things to use the hotline for are:
Password Breaches
Phishing Emails Clicked
Something preventing you from doing any work
However, getting a request started on the portal is a great way to give us the details before giving us the call on our hotline - it means fewer explaining details over the phone when resolution time matters!
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To begin, only your company directors can see & update your support requests. Company directors can authorise more staff to have oversight of company support requests as they need it.
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You can easily request a password reset from the log in page, which will be sent to your company email address.
Next Steps
You will receive an email from us with a link to create your password.
We recommend bookmarking the support portal to make it easy to find again. A link to the portal is also available on our website.
If you have any questions, please contact our support team.