Upcoming Improvements to Our Service Agreements
As part of our ongoing commitment to delivering clear, effective, and modern IT services, Technotic is currently reviewing and updating our customer agreements.
Over the coming months, we will be introducing a new Master Services Agreement (MSA) supported by a set of service-specific Schedule Agreements. This updated structure is designed to provide greater clarity, flexibility, and transparency across the services we deliver.
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Our current agreement framework has served us well, but as both technology and customer requirements continue to evolve, we believe it's important that our agreements evolve too.
The new agreement structure will help us:
Simplify service documentation.
Clearly define responsibilities and service expectations.
Improve consistency across our service offerings.
Make it easier to adopt new services as your business requirements change.
Ensure our agreements better reflect modern technology, cybersecurity, and compliance requirements.
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At this stage, no action is required.
The agreement review remains in progress, and we will communicate further details well before any new agreements are introduced. Our objective is to make the transition straightforward while ensuring customers have ample opportunity to understand the changes and ask questions.
Our Commitment
While the format of our agreements may change, our commitment remains the same: helping keep your business secure, productive, and running smoothly.
We will continue to provide updates as the review progresses.
Frequently Asked Questions
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We have been reviewing our customer agreements to ensure they remain clear, consistent, and fit for purpose as our services continue to evolve. The new framework will help simplify how services are documented and managed while supporting future service enhancements.
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We intend to introduce a Master Services Agreement (MSA) that governs the overall relationship between Technotic and its customers, along with Schedule Agreements that define individual services and service-specific terms.
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The new agreement framework is expected to provide:
Greater clarity around services and responsibilities
A more consistent customer experience
Reduced administrative overhead when adding new services
Improved alignment with modern security, compliance, and business requirements
A simpler and more scalable contract structure
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No. There is no action required at this stage.
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No. Existing agreements will remain in place until the review is completed and the new framework is formally introduced.
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The review is currently underway. We will provide further information and advance notice before any new agreements come into effect.
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Yes. Customers will be given access to the new agreements and supporting information before any transition takes place.
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The purpose of this review is to modernise and simplify our agreement framework.
The focus is on improving how services are documented and governed, rather than changing the services customers receive.
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If you have any questions about the agreement review or the upcoming changes, please contact your Account Manager or the Technotic team.
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We believe it is important to keep our customers informed about significant initiatives that may affect their relationship with Technotic. While the review is still in progress, we wanted to provide early visibility into the direction of the changes and the benefits they are intended to deliver.